Send money with Xe

We’ve decided to focus wholly on our business services, and to discontinue our private client service.

Clients will need to make all transfers by 31st August 2021. Following this date clients will have read only access of their online account until 30th November 2021. After this date all Private clients will lose access to their online accounts.

You will be able to continue using these services as normal. These accounts can be identified by the client reference number where they end with the letter C or Z, denoting a business account.

1. Trade history
2. Beneficiaries
3. Favourite transfers
4. Usernames and 2FA login details
5. Rate alerts

Following the full closure of your private account with WorldFirst on the 30th November 2021, the majority of this information will no longer be available. We recommend you download any statements you may need and make copies of beneficiaries before this date.

Should you need it, your statements will be available via the online system from the 31st of August 2021 until the 30th November 2021 with read-only access.

Please refer to WorldFirst’s privacy policy for information on data retention.

You can make transfers as normal up until 31st August 2021, but we recommend you arrange a transfer of any balances as soon as possible. You can check if you have any outstanding balances by using the statements and reporting function on the online platform.

Your regular transfer will stop after the 31st August 2021. You will need to stop any standing orders or repeat payments to WorldFirst.

Any payments made to a closed account after 31st August 2021 will be returned to the remitter.

Yes, you can make and receive transfers as normal up until 31st of August. Following this date, you will not be able to make or receive payments.

Market order(s) will be valid up until the 31st August 2021. WorldFirst will cancel any outstanding orders beyond that date.

No, there is no action required to close your account unless you are a client who has:

1. An open forward contract position. Please contact your account manager.
2. A balance on your account which must be moved before the 31st August 2021.
3. A regular payment or standing order made to WorldFirst. Please stop this payment before 31st August 2021. Xe offers this payment service.

By law WorldFirst must retain some information for Regulatory purposes for specified periods of time and during this time WorldFirst will not use this information for any other reason. After this period has elapsed, any information retained for this reason will be deleted automatically: you won’t need to contact us again to request deletion. If you need more information about your rights and especially the right to be deleted, you can read our privacy policy.

Please contact the WorldFirst account management or client relations team if you have any additional questions.

Yes. For clients residing in Australia or New Zealand that are wishing to sell/pay USD, Xe will cover any shortly in the sending amount where a bank charge has been incurred by the sending back, for payments reaching Xe.

Xe may be unable to provide you with an account, if you do not reside in Australia/New Zealand.

Yes. Our dedicated support teams may contact you to discuss your circumstances in more detail and find the most appropriate way to service your needs.